Support

TravelCheck

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Got a question, problem, or feedback about TravelCheck? Drop us a line — we usually reply within 2 business days.

Frequently asked

I'm not getting any analysis back — what now?

First check your internet connection. An analysis can take a little while depending on the destination and current load. If errors keep appearing, fully quit the app and open it again. Any interrupted analysis will be cleaned up on the next start.

My purchased analysis credits are gone

Your balance syncs through iCloud as part of your TravelCheck data. Make sure you’re signed in with the same Apple Account and iCloud is enabled for TravelCheck. Give syncing a few minutes, then reopen the app. If the balance is still missing, email us with the approximate purchase date, package purchased, and affected device. Do not send us payment details.

The app doesn't sync between my devices

Make sure both devices are signed in to the same Apple ID and iCloud sync is on. Syncing runs through iCloud and can take a few minutes depending on the network.

How accurate are the warnings?

The analysis is created with the help of AI and publicly available information. It is meant as guidance, not as an official travel advisory or guarantee. In emergencies, please contact official bodies such as an embassy, local police, or emergency services.

Privacy

See the separate Privacy Policy.