Support

TravelCheck

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Got a question, problem, or feedback about TravelCheck? Drop us a line — we usually reply within 2 business days.

Frequently asked

I'm not getting any analysis back — what now?

First check your internet connection. An analysis can take a little while depending on the destination and current load. If errors keep appearing, fully quit the app and open it again. Any interrupted analysis will be cleaned up on the next start.

My purchased analysis credits are gone

Tap "Restore purchases" in Settings. If that doesn't help, send us a short email with as many details as possible about the purchase date and device. We do not need payment details.

The app doesn't sync between my devices

Make sure both devices are signed in to the same Apple ID and iCloud sync is on. Syncing runs through iCloud and can take a few minutes depending on the network.

How accurate are the warnings?

The analysis is created with the help of AI and publicly available information. It is meant as guidance, not as an official travel advisory or guarantee. In emergencies, please contact official bodies such as an embassy, local police, or emergency services.

Privacy

See the separate Privacy Policy.